PNY Technologies will honor its products warranty. Refunds, however, are done on the retail level based on the individual store’s return/exchange policies. If the Memory module is defective in any way we will gladly exchange it for you, please click here to contact technical support to obtain an RMA (Return Authorization Number).***NOTE: No returns will be processed without an RMA number. For further informations about guarantee policy, click here.

Try upgrading to the latest driver for the video card…The latest driver can be obtained from www.nvidia.com Note: Remember to uninstall all drivers and reboot your system prior to installing your new card. Change the refresh rate of your monitor to optimal. Or set it to Adapter Default, then Optimal, 75Hz, 80Hz, or 85Hz. Also verify that your monitor is selected as plug and play. Remove all device cards, re-install the video card - after it is working properly, then reinstall the other devices one at a time installing the sound card LAST. Reinstall you monitor's specific driver…during the install of the graphic card it may have been reverted to plug and play standard Reduce the AGP Bus Speed in you system's BIOS from 4x to 2x or the lowest speed possible. If your system is freezing, or your picture lagging, try moving all other cards as far away from the graphic card in another PCI slot as far away from the video card. Also try putting a fan on the system to cool the card down. Try the Troubleshooting Tab of the Advanced Settings of your graphics card (Windows 2000), or System Control Panel / Performance / Graphics (Windows NT 4), and set the Hardware Acceleration slider one notch down. This change may make your system faster and more stable, but it is possible that you will not be able to overclock. If you're running Windows 2000, the mouse pointer shadow might be enabled. Disable it in the Control Panel / Mouse / Pointer and de-activate the mouse shadow. If you have a USB mouse that can be moved to PS/2, try using the PS/2 port instead. It may fix the problem without having to perform any of the above solutions. Try using 16-bit color mode instead of 32-bit color mode. Search for 'unreal' in your registry - if you find an entry under "Mouse\Exceptions", remove it. Verify that your power supply is providing at least 250 watts of power (180 or 200 watts most often does not supply enough power to run our cards). Turn off "Vsync" and/or "Anti-Aliasing" Click here for additional Information about Anti-Aliasing. Verify that any on-board video is disabled. A newer version of your drivers may be causing a conflict within your system. Click here to download an old driver for your card. If you have Sound Blaster Live™ installed - remove the card and UN-install the Sound Blaster software. Then reinstall the graphic card and have it set to run at optimal mode. Then reinstall the Sound Blaster Live. The sound card may be sharing IRQ's and consuming too much of the system resources. There could also be an IRQ conflict with another device in your system. One of the following devices is usually responsible for the IRQ problem - (Ethernet Card, Sound Card, or Modem). They could be in conflict with the newly installed video card. To rule these out, remove all of them, insert the graphics card and boot up the system. After you install the graphics card, if no errors occur, reinstall each of the other devices one-at-a-time (Install the modem - then boot up. Then the Ethernet card if there is one. Then put the Sound card in last, as this one is most often the one that causes the most trouble) to let the system set the IRQ usage.

If your system is not listed on PNY’s configurator, this means that either you have a older (Pre 1999) system and we have discontinued the product or that we have not tested/qualified memory for you specific system model.

To test/connect the TV-out feature of your graphics card: Turn off your computer and your TV. Connect the S-VIDEO cable from your graphics card to your TV. Verify your TV, adapter card, and cable have the correct number of pins. Turn on your TV - ***The TV MUST be on before the PC. Verify there are no other devices in between, such as a VCR or switchbox. Unplug the PC monitor from your graphics card leaving only the TV connected to your PC. Verify your TV is set to AUX or Line-In. Otherwise; your graphics card will not detect the presence of a TV. Turn on your PC. The system should automatically detect your TV and send the video signal to your TV. Troubleshooting If the video signal is displayed on your TV but stops once you boot into Windows, it may be a driver issue. You should download the latest drivers for your graphics card from PNY's download page. As a last resort you can also try to download TVTool here. There is a modest registration fee for this utility but in some cases it is necessary.

A vertex is the corner of the triangle where two edges meet thus every triangle is composed of three vertices. A Vertex Shader is a graphics processing function, which manipulates vertex data values on an X (length), Y (height) and Z (depth) 3D plane through mathematical operations on an object. These variations range anywhere from differences in color, texture coordinates orientations in space, fog (how dense it may appear at a certain elevation) and point size. The results from these calculations are effects such as light sourcing, real-time perspective viewing (underwater effects), improved textures such as free flowing hair and fur, procedural geometry is responsible for realistic movements of clothing, and surface deformation found in waves in a pool or ocean. Vertex Shaders allow you to view and create wrinkles when a character smiles, or how skin or clothing may stretch at joints like elbows or knees. Vertex Shaders not only make any computer generated character look and feel more realistic but it also makes the environment the character is in even more stunning. The PNY Graphics Cards supporting programmable vertex shading are the GeForce3, GeForce3 Ti 200/500 and GeForce4 Ti 4400/4600 series. The GeForce4 Ti series has dual vertex shaders, amounting to nearly three times the GeForce3's geometry power!

nView is fully integrated within the windows operating system environment and includes the following features: · Setup Wizard: Quick and easy step-by-step walkthroughs on setting up nView™ · Zoom Feature: Quickly zoom at portions of the screen to view information easier and to do precision editing · Transparency Effects: Quickly view transparent applications on cluttered desktops, useful for comparing graphs or spreadsheets · Desktop management: Up to 32 fully customizable Windows desktop workspaces to control information flow · Application Extensions: Extensions gives users more controls over application windows on multiple displays · Hot keys: Bind specific nView™ actions to a keyboard hot key · Click here for more details on nView™ features and nView™ movies.

Windows 98 SE or above and one graphics card capable of enabling multiple displays, also known as the master card, are required to run this function. The master card allows the resources normally taken by a single graphics card to be "shared" across two monitors. The master card will boot first during a cold boot. See below to determine the master card for your system. If you're using two PCI cards, the one nearest the CPU will boot first If you're using one AGP and one PCI, the PCI will always boot first The system BIOS may allow you to manually determine if an AGP or PCI graphics card is the master. A DVI to VGA adpater is required to connect a second VGA monitor when using the PNY Ti 4200, Ti4400 or the Ti 4600 graphics cards. Connect the second monitor to the DVI connector on the back of the graphics card and follow the directions below. Note: If the TV-out feature is used, make sure the TV is powered on and the S-Video/RCA cable is properly connected between the graphics card and TV before booting up the computer system. Windows 98/ME Extended Mode Right-click on the Desktop Select Properties Select Settings Right-click on second monitor Select Enable Click on Apply to make the changes Clone Mode Right-click on the Desktop Select Properties Select Settings (make sure that second monitor is not Enabled) Select Advance Select nView Select Clone Click on Apply to make the changes Windows NT/XP Right-click on the Desktop Select Properties Select Settings Select Advance Select nView Select a mode: Clone/Horizontal/Vertical Click on Apply to make the changes Windows 2000 Right-click on the Desktop Select Properties Select Settings Select Advance Select your card Select Additional properties Select Desktop Utilities Check "Treat multiple outputs on nView cable board as seperate display devices" Click O.K. Re-boot Standard (nView Disabled): With this feature, only one monitor will be enabled. Horizontal Span (Extended Mode for Windows 9x/ME): A form of an extended desktop allowing the dual displays to span from left to right. Vertical Span: A form of an extended desktop allowing the dual displays to span from top to bottom. Clone: Useful for presentations and classrooms, both monitors duplicate each other with the exact image on both displays.

nView gives the users the maximum flexibility in multiple display options and control features. Replacing TwinView, nView also includes additional useful functions like: Transparency/Zoom effects; Customizable Individual Desktop Profiles; Application Extensions and Hot-Keys. This quick guide will provide information on how to enable nView's multiple display modes. It will also explain some of nView's features and provide links to a more detailed level of working with the nView and its features. The lists below are the possible combinations of multiple displays out with the GeForce4 card family: GeForce4 MX Series One DB15 (analog monitor) out and one S-Video out (TV) GeForce4 Ti Series One DB15 (analog monitor) out and one S-Video/RCA out (TV) One DB15 (analog monitor) out and one DVI out (Digital Flat Panel) Two DB15 (2 analog monitors) out with a DVI to DB15 adapter (adapter not included

A refund can be obtained from the retail store where the graphics card was purchased depending on the store's return/exchange/refund policy. PNY Technologies will honor its product guarrantee on defective products and will gladly exchange the graphics card. Over clocking - the process of speeding up the card beyond its normal operating parameters and physically altering the graphics card will void the warranty. To exchange the graphics card click here to contact PNY Technical Support and obtain an RMA (Return Merchandise Authorization) number. For any further information about our guarrantee policy, please click here. NOTE: A copy of the sales receipt is required, as proof of purchase for warranty exchange.

To correct the "expired" message update your operating system including Internet Explorer, DirectX, Critical files and Security files from the Microsoft website by clicking here for the latest service releases and patches.

The 3D glasses were part of a promotion with IO Display Systems, nVidia, and PNY that ended on 3/31/02. PNY does not have technical information on the glasses. Visit the nVidia website for the drivers or for any additional assistance with the glasses please contact IO Display System.

The graphics card was setup for dual monitors. Although the 2nd connector was not installed the system will see the 2nd monitor. The graphics card will operate at 100% capacity.

The usual maximum resolutions for DVI Flat panel Monitors is 1280x1024 @ 60Hz. The refresh rate is dependent on the monitor.

Side Band Addressing (SBA) is pre-enabled on PNY Graphics Cards, but it may not be supported by your system's motherboard. If your system does not support SBA it will be disbled automatically.

PNY cannot assist you in enabling Fast Writes. It is a setting in your systems BIOS and PNY’s Technical Support cannot instruct you to make changes to your systems BIOS or Registry. You may, however, click here for instructions to change your settings, but PNY cannot assume ANY responsibilities for the effects they have on your system. This is completed at your own risk.

Listed below are three options for accessing the PNY Graphics Card Gamma settings. Try each option to determine the optimal settings for your specific device. OPTION #1: Right click on your open desktop Select properties Select Settings Select Advanced Select Color Correction Adjust as necessary OPTION #2: Right click on your open desktop Select properties Select Settings Select Advanced Select the GeForce Video Tab Select additional properties Adjust as necessary OPTION #3: Right click on your open desktop Select Properties Select Settings Select Advanced Select the GeForce Video Tab Select the TwinView Tab Select Device settings Select color correction Adjust as necessary

Verify you have all the latest update files (service releases, patches) from Microsoft for your operating system, including Internet Explorer, DirectX, Critical files and Security files. The latest service releases and patches can be obtained by clicking here.

Click here for further information on Digital Vibrance Control.

Uninstall the DVD software and verify the video card drivers are installed correctly, then reinstall the DVD software. Reset and Reconfigure Click Start Go to Settings Got to Add/Remove Programs Uninstall the DVD Encoder program (PowerDVD or WinDVD). Reboot the system Reinstall the program. This should automatically reconfigure and reset the DVD program to work properly with the new graphics card. The DVD program must be reset and reconfigured for the new graphics card or you may need a DVD Decoder/Encoder for the DVD player.

PNY does not support the Linux operating system; however, nVidia does provide drivers for the Linux operating system. There are a number of resources available on the Internet to help you find what you need for Linux. RedHat has a very good website that has a powerful search engine to find almost anything related to Linux. RedHat's website can be found by clicking here.